Leading BPO provider to service organizations

The Company is a mid-tier BPO provider administering managed services to a large number of small and mid-sized organizations.

Key services include:

  • Financial reporting, budgeting, payment processing…
  • Administration of employee benefits
  • Administrative support
  • Human resources policies, training and intervention
  • Payroll services

The Enlighta solution enables the BPO provider to provide self-service capabilities to its end-customers. The service delivery is automated and processing exceptions can be tracked online. The solution enables tracking of time for delivery teams and work management. Service managers can track utilization of teams and delivery performance. Management has real-time insight into services delivery.

The projected ROI is 250% within the first year of deployment. The teams are more efficient in processing requests, the error rate lower and the work-handoffs between service teams seamless.

Testimonials

 Enlighta has proven to be a powerful solution for enabling efficient outsourcing governance. The support provided both during and since implementation has been outstanding. 

Project Manager, F100 Financial Services