Module | Description |
Supplier Catalog |
Supplier repository including contacts, market and analyst data, QBRs, capabilities, delivery centers, categorization. |
Contract Management |
Repository of contracts and work-orders; notifications on key dates; automation of approval processes, track terms of contract |
Service Level Management |
Model SLAs and OLAs for services in catalog, support for versioning, thresholds for warning, breach and targets against metrics |
SLA Scorecards |
Automate generation of SLA scorecards, drill-down to monthly, weekly, daily performance reports, annotate results |
Service Credits |
Automate computation of service credits and incentives based on service levels, track earnbacks, and automate overrides |
Financials Management |
Track and report spend by services and contracts, compute and report variances to rate-cards, invoice validation and approvals |
Issue Management |
Track billing, operations, personnel issues and automate processes including escalations. Report across types, suppliers, priorities |
Risk Management |
Associate and report weighted risk with items such as services and projects, track dependencies and risk mitigation steps |
Triggers |
Notification and process triggers on ARC/RRC, SLA triggers, earnbacks, milestones, pricing changes, approvals |
Analytics |
Real-time metrics drill-down across multiple dimensions such as suppliers, regions, contracts; baseline reports; trendlines |
Audit Management |
Track and report performance, financials, security audits; audit findings and corrective action plans |
Dashboards |
Role based management personalizable dashboards for reporting of performance, compliance, quality, scorecards |