Premier Global Service Provider offering BPO services

The Company is among the top 5 System Integrators (SIs) of the world. A Business Process Outsourcing division of the Company needed a comprehensive solution that addressed the needs of every BPO engagement.

The desired solution needed to capture and support the complete lifecycle of BPO – support the complete engagement transition phase, support applications and technology initiatives, measure resource utilization and work tracking, manage business processing exceptions, and help govern the engagements.

The Enlighta solution suite helps deliver the above imperatives. Going beyond, it serves as the glue between the customer and the service provider. It helps automate and measure the quality of service delivery, monitors service level objectives/ agreements (SLO/SLA), sends notifications/ warnings/ escalations against SLO/SLA performance.

It also helps capture and report on value generation (Typically, the provider bonuses depend upon delivered  value – having a system that can measure and monitor business value delivery is invaluable!)

Testimonials

 Enlighta has proven to be a powerful solution for enabling efficient outsourcing governance. The support provided both during and since implementation has been outstanding. 

Project Manager, F100 Financial Services