Cisco's Best Practices for Outsourcing Governance

Cisco's payback from outsourcing governance tools

Enlighta CEO interviews Cisco's outsourcing manager on Cisco's use of tools and best-practices in outsourcing governance.For several years Cisco Systems has embraced outsourcing as a practice to leverage global skills to expand its engineering/product development and IT capabilities. By using its own network-based tools to track projects and vendor financials online, Cisco has been able to shrink its governance budget and improve its service levels. How has the Cisco outsourcing governance team realized such results? A key factor in its success is the company's adoption of outsourcing management tools for tracking and reporting of performance and services financials across vendors and service lines.

The full interview is available on the Internet at 


 Enlighta has proven to be a powerful solution for enabling efficient outsourcing governance. The support provided both during and since implementation has been outstanding. 

Project Manager, F100 Financial Services