Enlighta Deliver for ITIL Service Delivery

Case Study

Enterprise ITIl Delivery

ITIL enablement across global providers within 14 weeks. Immediate ROI on deployment.

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Enlighta Deliver for ITIL Service Delivery

Enlighta Deliver for ITIL Service Delivery

  • ITIL Services Image

Enlighta’s value proposition to enterprises is to provide a single integrated ITIL v3 compliant software suite that enables best-practice services delivery and robust governance via secure, enterprise-grade solution hosting. The solution goes well beyond help-desk functionality – and is a complete IT management and governance suite that is modular and highly adaptable by business analysts.

Enlighta ITIL Suite – Key Capabilities

  • SaaS delivery
  • Multi-Tenant
  • Easy of Use
  • Robust integration
  • Replaces legacy apps
  • Global support
  • Analyst adaptable
  • Strong Governance
  • Low TCO
  • Deployed within weeks
  • Incident Management and Problem Management
  • Employee and partner Self Service portal
  • Change Management including approval automation Enhancements, Maintenance requests
  • Configuration Management Database (CMDB)
  • Management Dashboards for cycle-time, volume, and trending
  • Project portfolio management and task automation and reporting
  • Resource management including work-routing and work-load reporting
  • Knowledge Management for support, self-service and support root cause analysis
  • Live Chat for increased efficiency in end user support and incident resolution
  • ePolling – allowing for quality assessment of supplier service delivery performance
  • Service level scorecards and SLA tracking
  • Operations Status Board – for effective communication of service outages, maintenance, status
  • Interactive online support through Support Automation
  • Ad-hoc reporting and drill-down management dashboards
  • Multi-vendor governance capabilities
  • Document management and search
  • Highly adaptable "meta-data" based platform allowing for business analyst adaptability

Testimonials

 Enlighta has proven to be a powerful solution for enabling efficient outsourcing governance. The support provided both during and since implementation has been outstanding. 

Project Manager, F100 Financial Services