Enlighta Deliver for ITIL Service Delivery

Case Study

Enterprise ITIl Delivery

ITIL enablement across global providers within 14 weeks. Immediate ROI on deployment.

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CMDB

CMDB

Having a robust configuration management database is a core requirement for effective tracking IT assets, and understanding the impact of changes. For each configuration item (CI), tracking and reporting of technical attributes, ownership attributes, supplier and contractual attributes and relationship attributes allows IT managers to make rapid decisions based on a single consolidated view.

Enlighta makes it easy to track configuration items and their relationships, providing a visual CMDB browsing capability for easy search and visual impact analysis. Input to the CMDB can be from external asset discovery tools, Enlighta's discovery module, MS-Excel spreadsheets and online entry. The CMDB attributes can be adapted for client specific needs, and new categories can be added as needed.

 

Implementing a CMDB is made simple and auditable with Enlighta.

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Testimonials

 Enlighta has proven to be a powerful solution for enabling efficient outsourcing governance. The support provided both during and since implementation has been outstanding. 

Project Manager, F100 Financial Services