Enlighta Deliver for ITIL Service Delivery

Case Study

Enterprise ITIl Delivery

ITIL enablement across global providers within 14 weeks. Immediate ROI on deployment.

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Premium data center hosting

Enlighta applications are deployed and hosted using a SaaS (Software-as-a-Service) model in premier data-centers in USA and Asia. Enlighta hosted applications are deployed with service levels for uptime.

  • Extreme Reliability with Uptime SLA
  • 24x7 Physical and Network Security Monitoring
  • Disaster Recovery and High Redundancy
  • SAS 70 Audited

Client hosting

Alternatively, the client can choose to deploy Enlighta solutions internally in client data-centers.

  • Windows XP, Windows Server, RedHat Linux
  • DBMS – Oracle, MS SQL Server, MySQL
  • Active Directory, LDAP, SSO, MS Exchange

Product and Application Support

Enlighta provides two forms of support - email and web-based product support for Enlighta product licensees, and premier application support for clientsneeding 24x7 support and application level support with response and resolution service levels.

Data Quality and Operations Support

Enlighta also offers clients back-end support to clients for ongoing data operations.This includes:

  • Aggregation of data from multiple sources including services providers, internal applications and systems, spreadsheets
  • Formatting and cleansing of data for consistency
  • Upload of data for metrics and service delivery
  • Reminders for missing information
  • Verification of performance reports
  • Changes to processes, metrics, reports, dashboards per changing business needs


 Enlighta has proven to be a powerful solution for enabling efficient outsourcing governance. The support provided both during and since implementation has been outstanding. 

Project Manager, F100 Financial Services