Enlighta Deliver for ITIL Service Delivery

Case Study

Enterprise ITIl Delivery

ITIL enablement across global providers within 14 weeks. Immediate ROI on deployment.

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Incident Management

Incident Management

Enables tracking, prioritization, assignment, routing, resolution of incidents by multiple support groups. Incidents can be submitted directly by end users or by service staff on behalf of end users. Incidents can also submitted via email, Live Chat, web-services and other channels.

Incidents can be associated with other incidents and rules can be established for auto-escalation and auto-assignment and closing of incidents.

 

Enlighta Deliver is used by leading IT servides delivery organizations. No one likes to use clunky tools with complex forms to submit tickets. Whether via chat, or email, smart-phone, tablet or laptop - the ability to get help when needed and check on the current status of tickets should be simple. Enlighta Deliver has been designed from the ground-up to make it so.

Some of the world's best IT services providers use Enlighta - suggest you give it a whirl. Register here to set up Enlighta for your organization, or to access a demo site, click here.

Testimonials

 Enlighta has proven to be a powerful solution for enabling efficient outsourcing governance. The support provided both during and since implementation has been outstanding. 

Project Manager, F100 Financial Services