Enlighta Deliver for ITIL Service Delivery

Case Study

Enterprise ITIl Delivery

ITIL enablement across global providers within 14 weeks. Immediate ROI on deployment.

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Knowledge Base

Knowledge Base

Supports rapid and consistent resolution of incidents by service delivery staff, and self-service by end-users. Enlighta knowledge base enables easy tracking of work-around, FAQs, technical notes, known issues, and more. Information from incidents can be easily auto-populated in the knowledge-base, and users can easily search the knowledge base prior to submission of incidents, or during incident resolution.

 

Enlighta Deliver is used by leading IT services delivery organizations. Most users first use search engines, access the knowledge base.

Some of the world's best IT services providers use Enlighta - suggest you give it a whirl. Register here to set up Enlighta for your organization, or to access a demo site, click here.

Testimonials

 Enlighta has proven to be a powerful solution for enabling efficient outsourcing governance. The support provided both during and since implementation has been outstanding. 

Project Manager, F100 Financial Services