Enlighta Deliver for ITIL Service Delivery

Case Study

Enterprise ITIl Delivery

ITIL enablement across global providers within 14 weeks. Immediate ROI on deployment.

More »

Live Chat

Live Chat

Experienced service managers know that live chat is a preferred mode of communication with the IT help desk for many users. Users don't need to grapple with accents, call wait times and dropped calls. They can multi-task as IT agents are logging or researching the issue. From the service desk standpoint, agents can also be more efficient, with experienced agents easily handling multiple user chat sessions concurrently.

Enlighta's Live Chat module enables users to chat with agents in real-time to report incidents, request updates and seek assistance. Using Live Chat agents can support multiple users concurrently, and transfer active chat sessions to other agents. Incidents are automatically created for chat sessions, and all chat messages are captured as chat log records associated with incidents.

 

A robust Live Chat module integrated with the service desk is a must have for superior services delivery.

Some of the world's best IT services providers use Enlighta - suggest you give it a whirl. Register here to set up Enlighta for your organization, or to access a demo site, click here

Testimonials

 Enlighta has proven to be a powerful solution for enabling efficient outsourcing governance. The support provided both during and since implementation has been outstanding. 

Project Manager, F100 Financial Services