Enlighta Deliver for ITIL Service Delivery

Case Study

Enterprise ITIl Delivery

ITIL enablement across global providers within 14 weeks. Immediate ROI on deployment.

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Operations Communication

Operations Communication

It is not enough for IT managers to know about current outages or scheduled events; IT managers also need to proactively communicate the right information to the impacted users and business managers. Lack of effective communication of impact of IT operations often results in loss of productivity and dissatisfied employees, clients and partners.

Enlighta makes it easy for IT managers to track and report current and scheduled events and the impact on applications, services and interfaces of the events. Enlighta uses rules to determine the groups of employees and external impacted parties to be notified via multiple modes of communication such as email and SMS notification and IT portal updates. Enlighta also supports subscription to specific IT operational updates via RSS feeds.

Ongoing communication of the impact of IT operations is made simple with Enlighta.

Some of the world's best IT services providers use Enlighta - suggest you give it a whirl. Register here to set up Enlighta for your organization, or to access a demo site, click here.

Testimonials

 Enlighta has proven to be a powerful solution for enabling efficient outsourcing governance. The support provided both during and since implementation has been outstanding. 

Project Manager, F100 Financial Services