Enlighta Deliver for ITIL Service Delivery

Case Study

Enterprise ITIl Delivery

ITIL enablement across global providers within 14 weeks. Immediate ROI on deployment.

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Task Or Runbook Automation

Task Or Runbook Automation

IT technicians are tasked with performing repetitive tasks that if automated, reduce errors and save significant effort. These tasks may comprise of routine actions such as password reset or more complex tasks such as adding new users, and assigning specific access rights based on approval of a service request.

Enlighta makes it easy for analysts (or authorized end users) to automate routine or complex tasks via visual workflow modeling, and custom or pre-defined "action scripts" that can be associated with workflow steps. The ability to dynamically customize the "action scripts" is a key platform capability that can be leveraged for task or runbook automation.

 

Automation of routine IT tasks saves effort and reduces errors. All actions performed in task steps are tracked in an audit-trail, and cycle time metrics as well as quality metrics are reported.

Some of the world's best IT services providers use Enlighta - suggest you give it a whirl. Register here to set up Enlighta for your organization, or to access a demo site, click here.

Testimonials

 Enlighta has proven to be a powerful solution for enabling efficient outsourcing governance. The support provided both during and since implementation has been outstanding. 

Project Manager, F100 Financial Services