Enlighta Govern for Multi-Vendor Governance

Case Study

Enterprise ITIl Delivery

ITIL enablement across global providers within 14 weeks. Immediate ROI on deployment.

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Overview-Enlighta Govern for Multi-Vendor Governance



Enlighta Govern provides comprehensive support for the multi-vendor governance for globally sourced (internal, captive or outsourced) services. Enlighta Govern is highly adaptable, is based on "Web 2", and fully supports global services delivery by multiple vendors and internal groups across multiple service lines – applications outsourcing, infrastructure outsourcing, contact centers, knowledge outsourcing, HR outsourcing, back office processes or custom services for your business.

The solution suite has been architected to be modular – you can choose to leverage the entire suite or only use the modules that complement your current tools. For instance, if you have invested in a Cognos for management reporting, you can still use the contract, SOW and compliance monitoring capabilities of the suite for effective multi-vendor governance.

Module Overview

Supplier Catalog Supplier repository including contacts, market and analyst data, QBRs, capabilities, delivery centers, categorization.
Contract Management Repository of contracts and work-orders; notifications on key dates; automation of approval processes, track terms of contract
Service Level Management Model SLAs and OLAs for services in catalog, support for versioning, thresholds for warning, breach and targets against metrics
SLA Scorecards Automate generation of SLA scorecards, drill-down to monthly, weekly, daily performance reports, annotate results
Service Credits Automate computation of service credits and incentives based on service levels, track earnbacks, and automate overrides
Financials Management Track and report spend by services and contracts, compute and report variances to rate-cards, invoice validation and approvals
Issue Management Track billing, operations, personnel issues and automate processes including escalations. Report across types, suppliers, priorities
Risk Management Associate and report weighted risk with items such as services and projects, track dependencies and risk mitigation steps
Triggers Notification and process triggers on ARC/RRC, SLA triggers, earnbacks, milestones, pricing changes, approvals
Analytics Real-time metrics drill-down across multiple dimensions such as suppliers, regions, contracts; baseline reports; trendlines
Audit Management Track and report performance, financials, security audits; audit findings and corrective action plans
Dashboards Role based management personalizable dashboards for reporting of performance, compliance, quality, scorecards


 Enlighta has proven to be a powerful solution for enabling efficient outsourcing governance. The support provided both during and since implementation has been outstanding. 

Project Manager, F100 Financial Services