Enlighta Platform

Case Study

Enterprise ITIl Delivery

ITIL enablement across global providers within 14 weeks. Immediate ROI on deployment.

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Adaptability of processes to support client needs is a key requirement for ITIL delivery and governance solutions, and therefore Enlighta Platform includes a robust process automation and process monitoring capability with the following highlights:

Application analysts can easily change processes without programming or create new ones typically in hours. The bundled BPMN visual modeler makes it easy to visualize processes.

Process automation includes support for work-steps, and actions triggered on performing of the work-steps. These actions may be sending of emails, custom actions, alerts, etc. Documents can be attached in process steps, and fields can be designated as required.

Multi-level approvals can be configured, with full audit trail of every user action. Branching is supported where different paths in the process are triggered based on conditions defined (such as specific field values). Auto-reminders or time-outs can be defined with actions (such as email alerts).

Process execution dashboards allow for cycle-time and volume metrics to be reported.


The speed and cost at which processes can be implemented and adapted to client specific needs makes a big impact to the return on investment and business stakeholder satisfaction; Enlighta is a highly adaptable solution that analysts can easily configure.

Some of the world's best IT services and F500 enterprises providers use Enlighta - suggest you give it a whirl. Register here to set up Enlighta for your organization, or to access a demo site, click here.


 Enlighta has proven to be a powerful solution for enabling efficient outsourcing governance. The support provided both during and since implementation has been outstanding. 

Project Manager, F100 Financial Services